IT Support Analyst

Represents the front line of technical support for all end users within the organization. Responsible for handling duties ranging from the installation and configuration of software, hardware, and peripherals, to the troubleshooting and resolution of IT related issues on any variety of topics it may encounter. The IT Support Analyst also assists with maintenance, tracking, reporting, and process improvement as well as ad-hoc implementation when warranted. In this way, they contribute to the overall success and continual improvement of the IT Business Unit and the Company as a whole.


• Provide primary technical support to end users on various issues and problems relating to hardware, software, and peripherals
• Provide exceptional support service in person, via phone and email
• Document and resolve service tickets in a timely manner
• Provide end user training as needed
• Document task requirements for IT related processes
• Perform user administration duties
• Perform server and network administration duties
• Install and configure workstations, servers, phones, and other IT related equipment
• Perform preventative maintenance, testing, and repair of equipment
• Assist with maintenance of software, hardware asset, and license tracking
• Assist with IT process implementation to support business units
• Assist with software and hardware infrastructure upgrades and enhancements
• Ad-hoc scripting and coding
• Continually monitor for security threats, both internal and external
• Complete other duties as requested
• Professional and timely communication to supervisor
• Be responsive to change


• Two to five years IT support or computer operations environment experience
• High school graduate and A+ Certification
• Excellent analytical and problem-solving skills for trouble shooting
• Demonstrated attention to detail skills
• Experience with Windows 8 and 10
• Microsoft Office 2013, 2016 and 365
• Windows Server 2008, 2012(r2) and 2016
• Printer and peripheral device troubleshooting
• Ability to lift 50 lbs. without aid, ability to continuously stand 4 hours per day, and ability to read colored indicator lights
• Ability to work overtime as needed and deal with occasional travel (15%)

Preferred Qualifications or Skills: 

• Windows Azure
• Active Directory and Exchange
• Patch Management
• Active Directory and Exchange
• LAN/WAN administration
• Remote desktop support
• Remote support for handheld smartphones and tablets

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Nonexempt hourly base wage

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Alltite, Inc. is an Equal Opportunity Employer.